Return policy for MDS Geleya
We at mdsgeleya.com are committed to providing you with a delightful and seamless shopping experience. We take pride in offering a wide range of products, including women’s clothing, men’s clothing, home needs, and various other items. However, we understand that occasionally you may receive a product that is damaged or defective. In such cases, we have a clear and customer-friendly return policy to address these issues promptly and ensure your satisfaction.
1.Eligibility for returns:
You are eligible to initiate a return for a product if:
2.Condition of the Product:
To ensure a smooth return process, the product must be in the same condition as it was delivered. This means the item should be unused, unworn, and free from any damage caused by the customer. Additionally, the product must have all the original packaging, tags, labels, and accessories intact. We kindly request you to handle the product with care while inspecting it for any damage or defects.
5.Proof of Purchase :
To proceed with the return, you must provide proof of purchase in the form of the original bill invoice or order confirmation email. This documentation is essential to verify the purchase and process the return smoothly.
6.Initiating the Return Process :
If you find that a product is damaged or defective and wish to return it, follow these simple steps:
7.Inspection and Approval:
Once we receive your return request, our professional team will carefully review the provided information and inspect the product. We aim to verify the reported damage or defect in a fair and timely manner.
8.Return Authorization and Shipping:
Upon approval of your return request, you will receive a Return Authorization (RA) code along with detailed instructions on how to proceed with the return. Please ensure that you pack the product securely in its original packaging to avoid any additional damage during transit.
9.Refund or Replacement:
At mdsgeleya.com, we offer two options for eligible returns:
a.Refund: If you opt for a refund, the amount will be credited back to the original payment method used during the purchase. We strive to process refunds as quickly as possible, and you can expect the refund to reflect in your account within[15] days.
b.Replacement: If you prefer a replacement for the damaged or defective product, we will initiate the process after after receiving the returned item and verifying its condition.
10.Non-Returnable Products:
Certain products, such as intimate wear, perishables and personalized items, are not eligible for return due to hygiene and safety reasons. We appreciate your understanding in this regard.
11.Return Shipping Costs:
If the return is a result of our error, such as shipping the wrong product, we will bear the return shipping costs. However, if the return is due to customer preference or change of mind, the customer will be responsible for the return shipping charges.
12.Cancellation of Orders:
If you wish to cancel an order that has been shipped, please contact us immediately on +91 9844498516. Once the order is shipped, the standard policy will apply.
13.Change in Return policy
Please note that our return policy is subject to change and may vary during special promotions or events. We recommend checking the return policy page on our website for the most up-to-date information.
At mdsgeleya.com, your satisfaction is our utmost priority. We are dedicated to resolving any issues you may encounter with your purchases, and customer support team is always available to assist you with any questions or concerns regarding returns. We thank you for choosing us as your shopping destination and look forward to serving with you a smile.